You may email Kathy first to set up your appointment, or you
may register online first and Kathy will contact you to schedule your
appointment. Each page has a link that takes you to the store where you may
register online.
Do I have to register online?
Yes, all first time clients must register online for their
first appointment to create an account and provide Kathy with your important
information. Everyone must register online for all events to reserve your spot.
Do I have to pay online before my session/lesson?
Kathy requests that all first time clients registering for a
private lesson, consultation, or session of any type pay online to confirm your
scheduled appointment. All events must be paid in advance to confirm your
registration. If you cannot pay online for some reason, please email Kathy to
discuss other arrangements.
Where is Dancing Hearts located? Can I get directions?
Dancing Hearts is located in Manhattan, Illinois...about 60
miles sw of Chicago, near the city of Joliet. The farm is easily accessed from
I-55, I-80 and I-57. You will receive directions via email when you register
for any private appointment or event. The address will display on your emailed
confirmation/receipt after you register.
What happens for herding lessons when the weather is bad?
First, remember that conditions in Manhattan may be very
different from conditions where you live, even if it's in the Chicagoland area.
Generally, we can't work if it's raining hard, thunder storming, extremely hot,
bitter cold, or the footing is dangerous/slippery. Kathy will email you as soon
as it becomes apparent that conditions require cancellation...or will call you if
the conditions change more suddenly. Be sure Kathy has your home and mobile phone
number in case a cancellation is necessary. If you have pre-paid for your
lesson, you have the option to either reschedule or request a refund.
What is your appointment cancellation policy?
Please notify Kathy 24 hrs or more before your
appointment if you need to cancel for any reason, so that your time slot may be
filled. If an emergency situation/illness causes you to cancel later than that,
please call or email Kathy as soon as you are aware. Your appointment will be
rescheduled asap. Unwarranted cancellations or no-shows will be considered
billable, so please pay for your appointment if that happens.
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